Rerum omnium magister usus
(L’esperienza è maestra di ogni cosa)
Cesare - De bello civici

WHO WE ARE

On 30th January 2008, an Italian citizen reported a severe multiple trauma in a car accident in Cairo (Egypt).
24 hours later, a medical plane took off from Milan, reached the compatriot and transported him to Rome.
It was the first medical repatriation made by the Air Medical staff.
Today, after 11 years, 4,800 missions, 5,500 airborne patients, Air Medical Service is a point of reference in air health transport for private citizens, insurance companies and major hospitals and the enthusiasm that animates the staff is the same as January 30 of 11 years ago.
This is Air Medical's philosophy; love and passion for doing what you believe in. By doing it right and in the interest of patients who place their trust in our hands.

Vision


Air Medical wants to be the reference for Air Medicine Services in the field of health transport, through a loyal and correct relationship between the city and the provider of services dedicated to health, providing all the knowledge and know-how.
Only with the abolition of waste of resources, unreasonable costs, transparent, measurable and controlled processes, it can be envisaged to redistribute resources in favour of a useful service to the community, creating social and economic value, coherence between strategic and organizational choices, but also through a systematic cycle of strategic management, for the pursuit of efficiency.
The efficiency of a health and social economic system is a common benefit, which every organization, institution and individual person should pursue.

Mission


We create value together with our customers through relationships that develop tailor-made solutions oriented to the correct economy and fairness.
Precisely from the ability to take on a specific physiognomy that is consistent with the context of the relationship and to draw up appropriate guidelines that a company can legitimize, in a context that is so highly changeable and where only a strategic direction of Mission can outline its identity.
The management philosophy is based on choices aimed at uniting the Vision and Mission with constant attention to the institutional environment, relations with local authorities, and the internal social, economic and organisational environment.

Governance


Our commitment to human rights and our corporate principles form the basis of our corporate strategy in our day-to-day business.
Our commitment is based on respect for our Code of Ethics; and on respect for the Code of Conduct for good business practice and responsibility for free competition.
Air Medical requires its suppliers, business partners, contractors, and employees to: - share Air Medical's values and principles
- adhere to Air Medical's non-negotiable principles of integrity and standards
Air Medical requires its partners to work to avoid improper business conduct and/or improper personal gain. The Company is committed to complying with all applicable competition and antitrust laws in each country.
All business partners act in strict compliance with applicable competition laws, respecting the principles of reciprocity and maximisation of value, avoiding creating unfair conditions, hindering and passing on excessive risks and costs to users, as opposed to the principles that inspire the company and its Vision, easy and free access to the service of all bodies, institutions and users, in the exclusive interest of the country and the entire community to which we all belong, by engaging in improper conduct that affects the reliability of the company in the execution of employment relationships.

Risk Management


Risk management is part of the more general theme of the Quality of Evaluation. Air Medical pursues the shared objective in the health field of formulating general indications and identifying techniques for risk reduction and management, in order to ensure good clinical and welfare practices and recommendations provided for in the guidelines (art.4) Provisions on the safety of care and the person assisted, as well as on the professional responsibility of health professionals.
Healthcare Risk Management represents the set of various complex actions implemented to improve the quality of health services and ensure patient safety. Error is an ineluctable human component, but it is also a source of knowledge and improvement to avoid the repetition of the circumstances that generated it.
Through analysis, initiatives can be put in place to ensure the improvement of health care. Only a careful and integrated management that takes into account the risk, can lead to changes in clinical practice and promote the growth of a culture of health, close to both the patient and the operators, contribute to a decrease in costs, services and thus encourage the allocation of resources not wasted, in interventions and initiatives aimed at developing safe and efficient health organizations.
At Air Medical therefore risk management moves in three phases:
- detection (active and passive error and/or event detection)
- the analysis (reactive and/or proactive)
- control (guidelines, diagnostic-therapeutic pathways, computerization, technology, training, simulation, non-technical skills such as communication and leadership).

Risk Management Organization


Due to the specific nature of its services, Air Medical has paid particular attention to the criteria on which its health decision-making processes are based.
Quality and Safety Criteria;
Ethical and social principles
- Cost-benefit analysis
- Appropriateness and Effectiveness and quality of performance care
- Economics and Efficiency
- Continuous staff training
- Timeliness and freedom of access, through an appropriate and responsible reasoned offer


Scientific Committee


Quality and safety have always been an ethical value of the medical profession. Technology is the subject of continuous innovation, through investment in research and development in the continuous improvement of health care that must protect and ensure the best care for everyone.
The company, through the commitment of the Scientific Committee, is committed to ensuring the full protection of care, supporting the Universal Declaration of Human Rights, the World Health Organization and the accessibility of care for all, with the aim of ensuring that there is no discrimination based on race, sex, age, origin, ethnicity, physical ability, religious, political, social and cultural differences.

Code of Ethics


The Code of Ethics is intended to be an opportunity, not only to guarantee the excellence that has already been established for some time, but also to be a guide that guides the future behaviour of all of us.
Today more than ever, the need to define a code of conduct in a nascent sector must be able to offer and be inspired by the criteria of clarity and transparency, guiding our staff and all those who have relations with our company, guiding the choices of our employees and our customers.
Our principles and values have given rise to the need to express, through the code of ethics, what guides us in our relations with all the people, Bodies and Institutions with which we operate.
The expansion of our sector, which involves different professions, has created the need in all of us, who operate every day in the different realities that make it up, the need to regulate, first of all in our company, a guide that embraces the highest values of the medical profession and the care of the person with the principles of loyalty that must guide a nascent market at the service of people.

Privacy


Air Medical has paid particular attention to the protection of data subject to special treatment (former sensitive data) relating to patients (art.9 GDPR), both in Italy and in the EU and internationally, as it carries out its activities exclusively in the field of Air Medicine Services (AMS).
The data related to health are those "related to the physical or mental health of a natural person, including the provision of health care services, which reveal information about his health".
(Art. 4 GDPR).
Personal data represents the technical-legal instrument through which national and community legislators protect all the rights connected to personal identity as a second-degree legal asset.
They are included in the largest category of data subject to special treatment, those regulated data (Art. 9 GDPR), able to reveal very intimate details of the person. For this reason, it is particularly important for Air Medical to provide enhanced protection of such data.
The subjects who by Law can process health data are only:
- those who exercise a health profession
- public health facilities
The health care worker (Law 403/1971 and Law 43/2006) and other auxiliaries of the health professions are excluded, as they are persons who carry out an activity which, although having health significance, or assisting, does not, however, carry out health activities. Other subjects who carry out the treatment are authorized by the owner or on a different legal basis.
Before proceeding with the collection of data, it is necessary to provide the information (art.12 GDPR) to the patient (which may be provided orally even if it is preferable to be written).
The document indicates:
- Who is the subject who collects the data
- the purposes of the processing
- the modalities of the treatment
- the obligatory or optional nature of the provision of data and consequences for a possible refusal
- the subjects or categories of subjects to whom the data may be communicated
- the identification details of the holder (art. 4. par. 1, no. 7 GDPR)
- the modalities for the exercise of the right to protection of one's own data.
Data on the state of health may also be provided to third parties, such as relatives, family members, cohabitants, acquaintances, voluntary staff, provided of course that the patient, if conscious, has been informed and has allowed.
The Company guarantees, however, to respect any request from the person not to disclose even to legitimate third parties his presence or information on his health.
Confidentiality must be guaranteed for patients who come into contact with our facility, and therefore for the health data relating to them.

Conservation


Documents containing health data are stored in archives with controlled access so that third parties cannot access them in full compliance with the obligation of confidentiality of data, intended as the duty not to use, communicate or disseminate data outside the processing, with the adoption of appropriate technical and organizational measures to ensure, from the planning stage, the protection of the rights of the person concerned and to ensure that data are not lost, altered, destroyed or otherwise unlawfully processed.